Refund Policy
Last updated: 15 September 2026
This policy applies to CleverMart Premium subscriptions purchased through our website. It does not limit any statutory rights you have as a consumer.
1. Monthly subscriptions
You may request a refund of your current monthly subscription payment if we receive your request at least three calendar days before your next scheduled payment date.
If we receive the request fewer than three calendar days before the next scheduled payment date, it will be treated as a cancellation rather than a refund of the current monthly period. We will stop future renewal and will not charge your account again. You may continue using CleverMart Premium until the end of the period you have already paid for.
2. Yearly subscriptions
If a yearly subscription is cancelled and qualifies for a refund, we calculate the used portion at the standard monthly subscription price that applied when the yearly subscription was purchased, multiplied by the number of months the service was available before cancellation. We refund the remaining balance of the yearly payment to the original payment method.
3. Cancelling future renewals
You can cancel your subscription at any time through the billing controls in account settings. Cancellation stops future renewals. Unless a refund is approved under this policy or applicable law, access continues until the end of the current paid period.
4. Cooling-off and statutory rights
If you are a UK consumer, you may have a statutory right to cancel an online service contract during a cooling-off period. Where you request immediate access to Premium, the refund available after using the service may be reduced as permitted by law. Nothing in this policy removes rights that cannot legally be excluded.
5. When to contact us
Please contact us if you believe you were charged more than once, charged after a valid cancellation, unable to access paid features because of a CleverMart fault, or entitled to a refund under applicable law.
6. Requesting a refund
Email support@clevermart.co.uk from the address associated with your account. Include the payment date and a short explanation, but never send full card details or security codes.
We may ask for additional information needed to locate the payment and assess the request.
7. Approved refunds
Approved refunds are returned through Stripe to the original payment method. The time taken for funds to appear depends on Stripe, your bank and the payment method. Cancelling a subscription and refunding a completed charge are separate actions.
8. Contact
For billing or refund questions, contact support@clevermart.co.uk.